Payment Method

I accept payment in full via PayPal and Money Orders in US dollars only. If using a Money Order contact me first. PayPal payments must be received within three (3) days. Virginia residents will be charged the usual 5% sales tax.
Contact

If you have questions, comments suggestions, ideas, complaints, or to just say hello, send an email to: info@naturelmistik.com. If you do not receive a reply within 24 hours, email again, as your message was probably eaten by trolls - or check your spam/junk email folder. You can also send correspondence (people still do that?) to:

Naturel Mistik
PO Box 4404
Roanoke VA 24015

I sell items from this website, via www.etsy.com, and at selected stores.
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Shipping

Most items ship the day after payment is received. Buyers pay the shipping charges. I use USPS Priority Mail with Delivery Confirmation and Insurance for all items EXCEPT Talking Boards. Talking Boards require additional shipping charges due to size & weight, and are shipped via Parcel Post with Delivery Confirmation and Insurance. If you need something faster I can overnight it - just remember, there will be an appropriate increase in shipping charges - contact me first. I can ship your order internationally - contact me before purchasing to make shipping arrangements. Also, international orders will be responsible for VAT/GST, Import Fees, Customs Fees, Luxury Taxes, etc. that may be required by your country upon delivery. Check with your postal service and/or appropriate government agency for more information before ordering. Being a tree hugger type I will use recycled packing materials when available.

IMPORTANT: Items are shipped to the address specified in your PayPal account. Should your Etsy and PayPal addresses differ (when buying from my Etsy shop), I will try to contact you. If I cannot reach you before the item must be shipped, your purchase will be shipped to the PayPal address.

MORE IMPORTANT: I WILL COMBINE SHIPPING!! When ordering items in combination with a Talking Board, contact me first! I will combine shipping on these items and send you an invoice. Fear not, if I find that you have been overcharged for shipping I will refund the appropriate amount!

Shipping Returns: You pay the shipping charges for the item you are returning (thank you for using Delivery Confirmation & Insurance - I will not be held responsible if you do not insure your return and it goes missing) and I will pay to ship the replacement item to you. No CODs.
Returns

If you are unsatisfied with your item you may return it for another item of equal or lesser value within 15 days of receipt. All items must be returned unused and in saleable condition. Generally, I do not give cash refunds - contact me first before returning your item to discuss options. After 15 days (from receipt) ALL sales are final.

NOTE: The Talking Boards and Pendulum Boards are not mass produced and any imperfections are characteristic of being made by hand. Returns will not be accepted because of this - examine the photos of the board you are interested in closely before you place your order. Contact me if you require higher resolution images before purchase and I will happily email them to you. Also, returns will not be accepted because you are not satisfied with your 'answers' or you do not receive any 'answers'. Clothing items are not mass produced and any irregularities are characteristic of being made by hand. Follow all care instructions - no returns will be accepted due to negligent care.

Guarantee

Should any garment made by me suffer a 'structural defect' during ordinary and normal wear during the first year, such as a seam gives way, hem comes out, trim comes off, etc - contact me immediately! The garment will be repaired at no charge (shipping arrangements will be the same as for returns - see above). I guarantee the quality of my work unconditionally. There may be times (it has happened only once so far) when my fabric selection is less than perfect and causes garment damage. In either case, the garment will be repaired at no charge. If I deem the damage too severe to repair, a replacement item of equal or greater value will be sent. This guarantee extends to all items made by me and offered for sale on this site.

Important

These items are created in a smoke-free, cat, dog, and fish owned home. All clothing items are washed after being modeled and packaged so as to reduce exposure to allergens. That said, the cat seems determined to examine most everything I make - you have been warned.


"Be yourself. Everyone else is already taken." - Oscar Wilde
Unless otherwise noted, all designs are original and copyright Naturel Mistik, 1986-2010.